Hokie Passport Services Student FAQ

Hokie Passport Accounts, Dining Dollars, and Flex Additions are all conveniently accessed via the Hokie Passport ID card.

The Hokie Passport Account may be used in select university vending machines, laundry facilities, bookstores, retail locations on and off campus, and in university dining facilities.

Dining Dollars and Flex Additions may only be used in Dining Services dining centers. At any given time, students are eligible for either Dining Dollars or Flex Additions based on their dining plan status. Students with a Commuter Cash, Minor Flex, or no dining plan are eligible for Dining Dollars. Students with a Major, Mega, or Premium Flex dining plan are eligible for Flex Additions. Flex Additions receive the 50-67% flex discount on purchases made in Dining Services dining centers while Dining Dollars receive a 5% discount.

Funds deposited online will be available on the next business day or sooner.

For a complete list of merchants currently accepting the Hokie Passport Account, check out our merchant list!

Students may make deposits, view balances, and view transaction history via Online Services on our website.

Unfortunately, all deposits are final once a confirmation number or receipt has been generated. We apologize for any inconvenience. Fortunately, Hokie Passport Account funds will roll from semester to semester until graduation or formal separation from the university. Dining Dollars and Flex Additions will also roll from semester to semester until formal separation from the university. Note that if a student elects not to purchase one of the three major dining plans (Major, Mega, or Premium Flex) in a given semester, any Flex Additions will revert to Dining Dollars.

Unfortunately, all deposits are final once a confirmation number or receipt has been generated. We apologize for any inconvenience. Fortunately, Hokie Passport Account funds will roll from semester to semester until graduation or formal separation from the university. Dining Dollars and Flex Additions will also roll from semester to semester until formal separation from the university. Note that if a student elects not to purchase one of the three major dining plans (Major, Mega, or Premium Flex) in a given semester, any Flex Additions will revert to Dining Dollars.

Hokie Passport Account funds roll from semester to semester until formal separation from the university (graduation, resignation, suspension, etc.). If a student's Hokie Passport Account is dormant for 6+ months, the funds will be refunded to their student account via the unclaimed process (less a $15 processing fee per account).

Transaction errors, while rare, can sometimes occur. If you believe that there has been a transaction error on your card-based account(s) (i.e. double-charge, incorrect charge, etc.), please address this issue at the location where the transaction originally occurred. Card holders are responsible for safeguarding their card(s). Should your card become lost/stolen, the university assumes no responsibility for illegitimate use of cardholder account(s) prior to the cardholder reporting it lost or stolen.

If your account becomes negative, you are responsible for bringing your account current. Please make a deposit to restore your balance to $0 or higher.

Shortly after Hokie Passport Services receives official notification of your separation from the university, any Hokie Passport Account and Dining Dollars/Flex Additions funds will be credited to your student account at the University Bursar less a $15 processing fee per account.

If you are resigning and purchased a dining plan, please review Dining Services' policy regarding dining plan refunds for students withdrawing from the university during the academic year. Any refunds will be credited to your student account at the University Bursar. Please allow sufficient time for processing.

Dining Plans, Hokie Passport Account, Dining Dollars, Credit/Debit cards, Apple Pay, and Google Pay are accepted in the dining centers.

Yes! To be eligible for a dining plan, students must remain registered for at least one Virginia Tech course.

No - students without a dining plan or students with Minor Flex and Commuter Cash dining plans are eligible for Dining Dollars.

Dining Dollars are funds deposited to a student's account via debit/credit card, cash, check, or eCheck to be used at Dining Services dining centers. These funds roll from semester to semester until graduation or formal separation from the university and purchases made using student Dining Dollars receive a 5% discount.

A dining plan is billed to your student account and operates similarly as a debit plan but can receive different discounts based on the type of dining plan. Initial dining plan funds roll from the Summer to the Fall to the Spring as long as a student remains a dining planholder. Initial dining plan funds do not roll past the Spring.

Students may sign up for a dining plan via Online Services on our website until midnight prior to the day dining plans begin. Deadlines will be published on the Hokie Passport Services website. All dining plans are billed to a student's account at the Office of the University Bursar alongside tuition & fees.

We highly recommend the Dining Plan Advisor tool. Based on your answers to a brief series of questions regarding your dining habits and lifestyle, the tool will recommend a dining plan that might suit your needs.

Information regarding dining plans can be located on the Dining Services website.

Dining Services maintains a Flex Use chart that will help you stay on track. It is important to remember that every student is different and dining habits can vary drastically.

No. Flex Plans are designed to provide maximum flexibility! They do not provide a fixed number of meals per week like some universities, instead they offer a balance for students to spend - like a debit account. Sometimes you'll go out to dinner, accidentally sleep through breakfast, settle for a bowl of ramen in your room rather than venturing out into the cold, or just find yourself unable to get to a dining center, so these plans are not designed or priced to provide all of your meals.

While you cannot make deposits directly to your dining plan, you may make deposits to Flex Additions or Dining Dollars, depending on your dining plan status. Students with a Major, Mega, or Premium Flex dining plan are eligible for Flex Additions. Students with a Minor Flex or Commuter Cash dining plan are eligible for Dining Dollars. Students may make deposits online via Online Services on our website, via cash to card machines across campus, or in person at Hokie Passport Services (cash or check only).

Purchases made using Flex Dollars and Flex Additions in Dining Services dining centers receive a 50% discount in a la carte facilities and a 67% discount at the all-you-care-to-eat facility, D2. Purchases made using Dining Dollars in Dining Services dining centers receive a 5% discount.

A maximum of $1,500 may be deposited to Flex Additions per semester. Students that meet this limit will be unable to make additional deposits online and must contact us to make additional deposits to their Hokie Passport Account instead.

Students may make deposits, view balances, and view transaction history via Online Services on our website.

Funds deposited online will be available on the next business day or sooner.

Students will not be able to access Dining Dollars/Flex Additions funds or view these balances on dining center receipts until their dining plan and any dining plan rollover balances have been depleted.

Flex Additions will automatically activate once your dining plan balance reaches zero. Your Flex Additions balances will begin to appear on your dining center receipts at that time as well. You will receive the same discount for your Flex Additions as you did for your initial Major/Mega/Premium dining plan funds.

Hokie Passport Accounts, Dining Dollars, and Flex Additions are all conveniently accessed via the Hokie Passport ID card.

The Hokie Passport Account may be used in select university vending machines, laundry facilities, bookstores, retail locations on and off campus, and in university dining facilities.

Dining Dollars and Flex Additions may only be used in Dining Services dining centers. At any given time, students are eligible for either Dining Dollars or Flex Additions based on their dining plan status. Students with a Commuter Cash, Minor Flex, or no dining plan are eligible for Dining Dollars. Students with a Major, Mega, or Premium Flex dining plan are eligible for Flex Additions. Flex Additions receive the 50-67% flex discount on purchases made in Dining Services dining centers while Dining Dollars receive a 5% discount.

Dining Dollars and Flex Additions will roll from semester to semester until formal separation from the university (graduation, resignation, suspension, etc.). Note that if a student elects not to purchase one of the three major dining plans (Major, Mega, or Premium Flex) in a given semester, any Flex Additions will revert to Dining Dollars. If a student's Dining Dollars account is dormant for 6+ months, the funds will be refunded to their student account via the unclaimed process (less a $15 processing fee per account).

Yes. Students with dining plans in the fall will automatically be assigned and billed for the same plan in the spring. Students may make adjustments to their selection prior to the established dining plan deadline.

Unfortunately, all deposits are final once a confirmation number or receipt has been generated. We apologize for any inconvenience. Fortunately, Hokie Passport Account funds will roll from semester to semester until graduation or formal separation from the university. Dining Dollars and Flex Additions will also roll from semester to semester until formal separation from the university. Note that if a student elects not to purchase one of the three major dining plans (Major, Mega, or Premium Flex) in a given semester, any Flex Additions will revert to Dining Dollars.

If your account becomes negative, you are responsible for bringing your account current. Please make a deposit to restore your balance to $0 or higher.

Unfortunately, all deposits are final once a confirmation number or receipt has been generated. We apologize for any inconvenience. Fortunately, Hokie Passport Account funds will roll from semester to semester until graduation or formal separation from the university. Dining Dollars and Flex Additions will also roll from semester to semester until formal separation from the university. Note that if a student elects not to purchase one of the three major dining plans (Major, Mega, or Premium Flex) in a given semester, any Flex Additions will revert to Dining Dollars.

Transaction errors, while rare, can sometimes occur. If you believe that there has been a transaction error on your card-based account(s) (i.e. double-charge, incorrect charge, etc.), please address this issue at the location where the transaction originally occurred. Card holders are responsible for safeguarding their card(s). Should your card become lost/stolen, the university assumes no responsibility for illegitimate use of cardholder account(s) prior to the cardholder reporting it lost or stolen.

Funds remaining on an individual dining plan at the end of a Summer I, Summer II, or Fall semester will roll to the following semester as long as the student purchases a dining plan the following semester. Commuter Cash dining plan rollover balances from a Fall semester are the exception and do not require a Spring dining plan for access. All initial dining plan funds and dining plan rollover funds must be used by the end of Spring Semester to avoid forfeiture. Unfortunately, no exceptions will be made.

We encourage students to spend all remaining dining plan and dining plan rollover funds. Throughout the semester, students have the ability to easily coordinate the purchase of items in bulk through West End. Towards the end of the Spring semester, students typically have the ability to donate remaining dining plan funds to Flex Out Hunger or purchase items in bulk from West End or Owens Food Court.

If a student elects not to purchase one of the three major dining plans (Major, Mega, or Premium Flex) in a given semester, any Flex Additions will revert to Dining Dollars.

Unfortunately, dining plans are not currently offered during Winter Session. Students attending Winter Session may, however, use their Hokie Passport Account or Dining Dollars during this time.

Dining plans are offered during Summer Sessions. Visit Dining Services' website to view information regarding Summer Dining Plan offerings.

In most cases, Hokie Passport Services will automatically remove dining plans for off-campus students participating in a co-op or study abroad program. Off-campus students may also remove these charges via Online Services on our website. Housing & Residence Life will remove dining plans for on-campus students participating in a co-op or study abroad program after the student has officially checked out of the residence hall with the building staff. This typically takes a few business days to process. Students participating in a local co-op are welcome to maintain their dining plan as long as they remain enrolled in at least one Virginia Tech course.

Shortly after Hokie Passport Services receives official notification of your separation from the university, any Hokie Passport Account and Dining Dollars/Flex Additions funds will be credited to your student account at the University Bursar less a $15 processing fee per account.

If you are resigning and purchased a dining plan, please review Dining Services' policy regarding dining plan refunds for students withdrawing from the university during the academic year. Any refunds will be credited to your student account at the University Bursar. Please allow sufficient time for processing.

Incoming students who were unable to obtain an ID during orientation can come to our office on campus and get their ID during Check-In or at their convenience. Be sure to bring your Driver's License or International Passport with you.

Unfortunately, we are unable to mail ID Cards/Badges. We must verify your identity in person prior to releasing your ID Card/Badge.

Hokie Passport ID cards are frequently turned in to our office. To turn in an ID card or to determine whether your ID card has been turned in to us, please stop by our office. We also accept ID cards via US or Campus Mail. If sending in a found ID card, please include a note so that our office may properly process the ID card.

Students must bring damaged cards to our office for replacement. ID cards damaged due to normal wear are replaced at no cost. ID cards damaged not due to normal wear are replaced at a cost of $25.

Name changes must be updated in the university system before a new Hokie Passport may be issued. Undergraduate students must contact the University Registrar at registrar@vt.edu or (540) 231-6252. Graduate students must contact the Graduate School at grads@vt.edu or (540) 231-6691. Faculty and staff must contact Human Resources at HRServiceCenter@vt.edu or (540) 231-9331. Once a name change has been entered into the university system, the individual must visit the Hokie Passport Services office to request a new Hokie Passport. To avoid a replacement fee, the patron must surrender their old Hokie Passport.

ID cards for registered Northern Virginia Tech students may be made at the Innovation Campus Academic Building One 3625 Potomac Ave, Alexandria, VA 22305. Please email dchokieonestop@vt.edu for more information on Student ID Cards and Hokie Passports. We unfortunately cannot mail Hokie Passports, so you must visit the Northern Virginia Center Resource Center or our office in Blacksburg to obtain a Hokie Passport.

To obtain a Ware Lab badge, students must complete all of the requirements established by Ware Lab. To obtain the badge, students must present their student Hokie Passport ID card in-person to Hokie Passport Services. The cost for the first badge is $5 per year. There is a $10 replacement fee to replace a lost badge.

Unfortunately, Hokie Passport Services does not furnish ID card photographs at this time.

Unless worn daily for religious reasons, all hats or headgear must be removed for your photo. In all cases, no item or attire should cover or otherwise obscure any part of the face.

Unfortunately, we are unable to furnish university ID numbers. This information can be located within HokieSpa.

Questions regarding the payment of Athletic Fees or other fees, which are used to determine eligibility for student tickets, should be directed to the Office of the University Bursar at (540) 231-6277 or bursar@vt.edu. Questions regarding the lottery process or the system used to obtain tickets should be sent to hokipoki@vt.edu or 231-6731. Hokie Passport Services does not administer the lottery process nor do we determine eligibility.