Hokie Passport Services Other FAQ

Credit/debit cards, Apple Pay, and Google Pay are accepted in the dining centers.

Unless worn daily for religious reasons, all hats or headgear should be removed for the photo. In all cases, no item or attire should cover or otherwise obscure any part of the face.

Unfortunately, we are unable to mail ID Cards/Badges. We must verify your identity in person prior to releasing your ID Card/Badge.

Name changes must be updated in the University system before a new Hokie Passport may be issued. Undergraduate students must contact the University Registrar at registrar@vt.edu or (540) 231-6252. Graduate students must contact the Graduate School at grads@vt.edu or (540) 231-6691. Faculty and staff must contact Human Resources at HRServiceCenter@vt.edu or (540) 231-9331. Once a name change has been entered into the university system, the individual must visit the Hokie Passport Services office to request a new Hokie Passport. To avoid a replacement fee, the patron must surrender their old Hokie Passport.

Unfortunately, no. Hokie Passport Services does not disburse ID card photographs at this time.

Students must bring damaged cards to our office for review. ID cards damaged due to normal wear are replaced at no cost. ID cards damaged not due to normal wear are replaced at a cost of $25.

Hokie Passport ID cards are frequently turned in to our office. To turn in an ID card or to determine whether your ID card has been turned in to us, call us, email us, or stop by our office.

Unfortunately, we are unable to furnish university ID numbers. This information can be located within HokieSpa.

No. Questions regarding the payment of Athletic Fees or other fees, which are used to determine eligibility for student tickets, should be directed to the Bursar's Office at 231-6277. Questions regarding the lottery process or the system used to obtain tickets should be sent to hokipoki@vt.edu or call Athletics at 231-6731. HOKIE PASSPORT SERVICES DOES NOT HANDLE THE LOTTERY PROCESS NOR DO WE DETERMINE ELIGIBILITY.